Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

Acceptable minimum level of education

Acceptable minimum years of experience

Posting Number

Other minimum qualifications

• Bachelor’s Degree and any combination of training, education, and documentation experience.
• 5 years of any combination of experience related to ERP System development, consulting and/or training experience, and/or five years of professional functional finance, budget, payroll, human resources and/or procurement experience including using an ERP system
• Demonstrated experience working with streaming audio and video, compression methods, file types and formats, and related software and platforms (i.e. Camtasia, Studio, Kaltura, etc.).
• Competency with basic HTML editing software and basic image editing software such as Adobe Creative Cloud, Photoshop, Snagit, and productivity software and tools.
• Ability to apply aesthetic judgment and skill in preparing communication materials.
• Ability to effectively communicate and adapt training content to learners of varying skill level; quickly learn new concepts and applications and translate into training content.
• Ability to plan effectively to meet established deadlines.
• Aptitude for communicating technical information in an informative, entertaining, and educational format; and ability to develop course content with demonstrated experience delivering system and/or process training.
• Proficient in Microsoft Word, Outlook, Excel, Visio, and PowerPoint.
• Worked on systems and trained on these technology systems, translate technical details to individuals that are not technical and have different learning capabilities.
• Design and build courses.
• Update fact sheets and training catalogs as changes happen.

Additional Preferred Qualifications

• Knowledge and experience with ERP systems (financial, purchasing, budget, human resources, payroll, recruiting, and/or timekeeping).
• Seasoned professional that can adapt fluidly to the changing needs of the user community, foster change, overcome resistance, and positively promote organizational objectives.

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Posting Date

Open Until Filled

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Designs and develops ERP training course content and materials, the delivery of training, and coaching.
• Establish productive working relationships with, functional subject matter experts (SME), and other key stakeholders to foster quality material development and training delivery as appropriate. Leads and facilitates discussions and meetings.
• Create custom course content that combines system functionality with business processes and policy. Creates written documentation, including training plans, end user manuals, reference guides, surveys, news articles, reports, and e-mail communications.
• Develop courses that include instructor-led video on demand and print learning resources.
• Deliver classroom and online training; define a comprehensive solution training strategy and assure cross training objectives are met. Translates complex topics into useful information that is clear and easy to understand for the intended audience.
• Populate, organize, maintain, and update a centralized content repository.
• Support the user community and ERP governance structure including, but not limited to administrative support, meeting coordination, and facilitation.
• Works with subject matter experts to assure that training materials and communications are consistent with USNH policies, and to foster increased efficiencies across the user community.